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This finally worked, did follow Apple's advice, no luck at all even after several attempts and other things too, must have re-installed i-tunes eight times at least. :)My dad cleared my laptop a few months ago, so i Tunes has been deleted along with it. when I get to this screen and I right click, im not given the option of format? i have done everything in this tutorial but when i get to the last step, it does not let me chose " FAT32" or "default allocation size" there are only blanks there. When you power up the ipod put your ear to the back and listen for a clicking noise.