If there are ways you can determine who exactly is making the comments, also document that.
Second, contact the service or content provider through which the bullying is occurring.
All these following website links are not spam links.
If you are receiving hurtful or threatening cell phone messages, contact your cell phone company to obtain assistance.
We get a lot of emails, phone calls, and comments on this blog from adults who are being bullied though technology. We know that cyberbullying negatively affects adults too.
They stress to us that cyberbullying is not just an adolescent problem. It’s just that we spend the majority of our efforts studying how this problem impacts school-aged youth due to their tenuous developmental stage.
What about the fact that more and more businesses might be using self serve channels so customers have no choice, hence the increase.
It's not preference that is changing the data, it's a change in the channels available to people.